base2bot Microsoft Teams Integration

Introduction

base2bot now supports Microsoft Teams, giving customers more flexibility in how they contact base2services. Customers can continue to use their own Slack channels as they do today, and now they can also raise requests directly from Microsoft Teams.

No matter which platform a customer uses, their message is delivered straight to the base2services team for quick visibility and response.

How base2bot Works for Customers

Each customer has their own dedicated communication channel with base2bot. This can now be:

• A Slack channel
• A Microsoft Teams channel

When a customer sends a message to base2bot, the bot immediately notifies the base2services team that a new request has been raised. This ensures all customer queries are visible in one place and handled promptly.

What’s New with Microsoft Teams

Customers who use Microsoft Teams can now:

• Send requests to base2bot directly from Teams
• Have their messages instantly delivered to the base2services support team
• Receive faster responses without needing to switch platforms
• Work in the tool they already use every day

This gives customers the same level of support experience across both Slack and Teams.

What base2services Sees

When a customer sends a message from Slack or Teams:

• The message appears instantly for the base2services team
• The team can acknowledge that the request is being handled
• A direct link is available to respond back to the customer in the original platform

This ensures clear ownership of customer requests and removes any uncertainty about whether a message has been seen.

Acknowledgments and Responses

Once a message is received:

• A base2services team member can acknowledge the request
• Everyone can see that the request is now being handled
• The team can jump straight back into Slack or Teams to reply directly to the customer

This keeps communication clear, visible, and responsive from start to finish.

Benefits for Customers and Support Teams

• Customers can contact base2services from either Slack or Microsoft Teams
• All requests are visible to the base2services team in one place
• Clear acknowledgment shows when a request is being worked on
• Faster response times with less back-and-forth
• No changes required to how customers already work

Getting Started

The Microsoft Teams integration is now available for all base2bot customers. If your organisation already uses base2bot with Slack, you can now also connect Microsoft Teams to enable the same support experience.

If you would like Teams enabled for your environment, contact the base2services support team and they will assist with setup.

Summary

The Microsoft Teams integration extends base2bot’s role as the central communication point between customers and base2services. Customers can now raise requests from either Slack or Teams, while base2services continues to receive and manage all enquiries in a single, consistent workflow.

This ensures clearer communication, faster response times, and a smoother support experience for everyone.